faqs

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What are the store hours?

MON: CLOSED

TUE: 10AM - 8PM

WED: 10AM - 8PM

THU: 10AM - 8PM

FRI: 10AM - 8PM

SAT: 10AM - 8PM

SUN: 10AM - 8PM

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How do I contact Purple Panda?
Contact us by giving us a call at 1-833-33PANDA (1-833-337-2632) or Through Live Chat 
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I Have A $5 Panda Scan Discount Card
Give the card to your driver its worth $5.00 
ONLY ONE CARD PER ORDER
*THE SCAN NO LONGER WORKS*
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Does delivery cost extra?
Local Delivery is FREE!
Mail Order is $15
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How Do I use my Panda Points
1.Go to the tab labeled Panda Points at the bottom of the screen 
2. Make sure your logged in 
3.Cash your Panda Points in for a Promo Code
4. Use The Promo Code at the Check Out 
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How do I place my order for Canada wide mail?
 1. Sign in or create an account.
2. Browse and add desired items to your Shopping Cart.

(make sure the quantity you want has been selected)
3. Click Continue Shopping if you wish to add more products to your cart.

 4. Head to the Checkout once you are finished shopping.

5. Follow the instructions to fill out all of the required fields.

 6. After placing your order, you will receive a confirmation email with your order number.
7. Once your order has been fulfilled, you will then receive another message, and an email with your tracking link within 24 hrs.
8. Please allow 8-12 business days for package to arrive. 
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How do I place my order For Local Delivery (MISSISSAUGA-BRAMPTON REGION )?
 1. Sign in or Create an account.
2. Browse and add desired items to your Shopping Cart.

(make sure the quantity you want has been selected)
3. Click Continue Shopping if you wish to add more products to your cart.

 4. Head to the Checkout once you are finished shopping.

5. Follow the instructions to fill out all of the required fields.

 6. After placing your order, you will receive a confirmation email with your order number.
7. Once your order has been fulfilled, you will then receive another message and an email with your delivery time.  
8. When the driver starts your delivery you will receive your live tracking link.
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How do I pay?
Pay With Cash On Delivery or 
E-Transfer 
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Are there any discounts?
Yes. Make sure to check your email for amazing deals and join our PANDA POINTS Program to save 5% on every purchase!
Get a 1000 points for every Panda Pal you bring to Purple Panda!
Panda Points are redeemed in promo codes, you must use the promo code to get the discount!
To access your Panda Points go to the purple tab on the bottom of home page labeled Panda Points. 
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Can I track my order?
Yes. Shortly after you place your order, you will receive an automated message confirmation with a delivery time (may take up to 30 mins).
When the delivery is on the way, you will then receive another message with your LIVE TRACKING link.
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Can I return my order?
All sales are final!
Purple Panda will gladly work with you to satisfy your needs if you are unhappy with your order.
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Its past the store hours is my order still coming?
During normal circumstances, if your order was placed before Purple Panda closes, it will be delivered. If you still have not received your order, you can contact us directly and a team member will be more than happy to assist you.
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Who can access this service?
Anyone 19+ who is a medicinal user of cannabis.
*MUST HAVE A VALID ADDRESS TO ORDER *
*NO PARKING  LOT DELIVERY*